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Bankin⭕g and Financial Inst൩itutions Code of Conduct (English) Banking and Financial Institutions Code of Conduct (ꦗKhmඣer)

Bakong Facilities Request Form

Publish Date: 2024/07/12 Dear Valued Customers,

Union Commercial Bank Plc. is pleased to seek your participation that in order to support and promote the using of KHR Payment Services in Cambodia efficiently:
1. We encourage customers who are using UCB products and services and do not have a KHR account with the bank yet, to visit any nearest branch of our bank for opening a KHR account.
2. In addition, our bank will provide an additional "KHR" account to all new customers who open an account in any foreign currency with the bank.
If you have queries regarding this notification, please feel free to contact our customer service at （+855）23 214 159, or visit our nearest branches. Thank you for using our service!

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Publish Date: 2024/06/21 Dear Valued Customers,
Union Commercial Bank Plc. (UCB) would like to inform customers the commission fee of fund transfer service via UCB Mobile Bakong to other local banks (Bakong members) or Bakong wallet which will be effective from 15/07/2024.

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Publish Date: 2024/05/23 Dear Valued Customers,
We, Union Commercial Bank Plc., Would like to inform that our USD fixed deposit interest rate will be adjusted and be effective from 2024/05/23. Please contact with customer service center: +855 23 214 159 or UCB Branches for more support.

Yours sincerely,
UCB Management and Staff

Publish Date: 2024/01/17 Dear Valued Customers,

We, Union Commercial Bank Plc., would like to thank you for your support and using our Internet Banking service. To improve and bring up digital service with higher quality for valued customers, Bank would like to announce of service termination for UCB Internet Banking as below:
1. From 01 April 2024, terminate Internet Banking service (//esb.royalpescaria888.net/ucb/).
2. All functions of Internet Banking service are available on UCB's Mobile Banking App.

For customers who have not yet installed mobile banking or are experiencing installation issues, please contact UCB's branches or UC🧔B Customer Service Hotline: +8𓆏55 (0) 23 427 995 or Email: info@email.ucb.com.kh

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Publish Date: 2023/12/01 Dear Valued Customers,
We, Union Commercial Bank Plc., Would like to inform that our Oversea Fund Transfer (Outward Telegraphic Transfer and Inward Telegraphic Transfer) Standard Rate and Fee Charge will be adjusted and be effective from 2023/12/01. For further information, please contact local branches, call center in Cambodia or find it on UCB's mobile banking.

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Publish Date: 2023/09/25 Dear Valued Customers,

We, Union Commercial Bank Plc., would like to inform that we will be launched Bakong Payment Service on 25 September 2023.
For more support, p꧋lease contact with UCB's Branch/customer service center: +855 23 214 159

Yours sincerely,
UCB Management and Staff

Publish Date: 2023/09/22 Dear Valued Customers,

In order to strengthen the prevention of fraud incidents, We Union Commercial Bank Plc (UCB) would like to inform:

• Recently there are a rise in scamming activities on social media such as Telegram, Facebook, WhatsApp or Line or via called. Fraudsters overtake individual social media account and scam to be their family members or relatives or friends in order to borrow money or request for fund transfer in all kinds of scenarios. Hence we would like to advise you to put high caution and protect your social media account and aware about financial digital usage as well as pay high attention before you decide to transfer money, and do not provide your one-time password or PIN or verification code to third party.
• Some of private institutions who are not an official partner with Banking and Financial Institutions (BFIs) have been using names (including abbreviation), logo and other images of Banking and Financial Institutions without permission through unrealistic advertisement that confused customer in the form of collaboration with BFIs to pay, deposits and withdrawals money for their investments to attract the public and customers to use its products and services. Therefore, UCB would like to inform customer to be more cautious in these activities. Meanwhile, using the name (including abbreviation), logo and other related image of Union Commercial Bank Plc and its parents company, E.SUN Commercial Bank, Ltd. require prior approval from UCB senior management.
• All staff of the UCB who visit the customer premises will not ask customer to pay any fee (either in cash or via transfer) in exchange of using the bank products or services. UCB relevant charges are limited to pay over the counter or debit from customer's UCB own account only. If you have any concerns, please suspend the payment action immediately and contact with UCB.

You also can report to UCB immediately on any suspicious activities related to above case via:

• Phone number: +855 (0) 23 911 313 or bet 855:+855 (0) 23 214 159
• E-mail: feedback@email.ucb.com.kh
• UCB Head Office and branches.

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Publish Date: 2023/08/14 Dear Valued Customers,

We, Union Commercial Bank Plc., would like to inform that from 02nd September, 2023, our bank will offer our weekend banking operations (Saturday) for 2 branches such as Phsar Chas Branch and Stueng Mean Chey Branch from 8:00am to 11:30am.

We apologize for any inconvenience occurred.

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Publish Date: 2023/07/07 Dear Valued Customers,
We, Union Commercial bank Plc., would like to inform you that in order to provide the best services as well as to protect the security of account usage to customers, especially to complies with the regulation of anti-money laundering, combating the financing of terrorism and combating the financing of proliferation of weapons of mass destruction, our bank will monitor the uses of customer’s account as well as update customer’s information which is a key factor in performing this obligation more effectively.
During this reviewing, we would like to inform all customers that you can delight in using the full banking services of the Bank, in case of our bank receives the full and valid information from the customers.   Thank you for using our bank services and your warmth cooperation! Please contact our customer services or visit any of our branches nearest you.

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Publish Date: 2022/07/27 Dear Valued Customers,
We, Union Commercial Bank Plc., would like to inform all customers that UCB’s loan base interest rate will be adjusted and be effective since 2022/08/15. For further information, please contact local branches, call center in Cambodia or find it on UCB’s mobile banking.

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Publish Date: 2022/03/22 Dear Valued Customers,
We, Union Commercial Bank Plc., would like to inform all customers that our Chaom Chau Branch officially opened on 22nd March, 2022. The branch locates at No. 09&10, KMH Street, Phum Trapeang Thloeng 1, Sangkat Chaom Chau 1, Khan Pur SenChey (opposite to the K Mall), Phnom Penh.

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Publish Date: 2022/03/22 Dear Valued Customers,
We, Union Commercial Bank Plc., would like to inform all customers that Union Commercial Bank Plc., Battambang Branch which located at building No. 027-030, St. 01, Phum Prek Moha Tep, Sangkat Svay Por, Krong Battambang, Battambang Province, will be closed down its banking operation permanently from 31st March, 2022 onward.
Therefore, all customers who had accounts relationship with the above branch please continue to use our banking service with Union Commercial Bank Plc., Siem Reap Branch which locates at building No. 33-34, Phum Mondul 1, Khum Svay Dangkum, Siem Reap District, Siem Reap Province.

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Publish Date: 2022/03/21 Dear Valued Customers,
To enhance our service quality, Union Commercial Bank Plc. would like to inform you that we are about to rebuild our official website soon. Before launching the new page, the existing website content will be temporarily moved under our parent company’s (E.SUN Bank) website since 28th March 2022. You still can get UCB’s latest information by accessing to our branches, call center, mobile banking, Facebook fans page, other social media and new website.
There will be a further notification when UCB's new website is ready. We look forward to meeting you with new image!

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Dear Valued Customers,
We, Union Commercial Bank Plc., would like to inform all customers that our Khsach Kandal District Branch-Vihear Suork Commune; which located in Vihear Suork Cheung Village, Vihear Suork Commune, Khsach Kandal District, Kandal Province, will close down its banking operation permanently on 1st July,2021.

Therefore, all customers; whose your accounts' home branch were opened under this branch, can continue to use our Bank service with Phsar Chas Branch; locate at No 60st. 130, Phsa Chas Quarter, Khan Daun Penh, Phnom Penh City.
Moreover, beside Phsar Chas Branch, customers also can visit our new branch (Chraoy Chongvar Branch), located at No 53 & 55, National Road No.6A, Sangkat Preaek Lieb, Khan Chr🐷aoy Chongvar, Phnom Penh City. which will be officially grand opening in May 2021.

Please all customers kindly acknowledge the above information.

Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Dear valued customers, please be informed that for any cheque issued with insufficient funds, your information will be recorded on Credit Bureau Cambodia (CBC). For maintaining good cheque records, please pay attention to your current account balance all the times.

Yours sincerely,
UCB Management and Staff